DisputeDeskHome

Privacy Policy

Last updated: June 2025

1. Introduction

Solution Blue Pty Ltd (ABN 26 660 646 801), trading as DisputeDesk, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use the DisputeDesk service (the "Service"), in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Service, you consent to the practices described in this Privacy Policy.

2. Who We Are

DisputeDesk is operated by Solution Blue Pty Ltd, an Australian company registered in New South Wales. Our registered office is located in Forster, NSW, Australia.

3. Information We Collect

We may collect the following types of personal information:

  • Account Information: Your name, email address, and password when you create an account;
  • Payment Information: Billing details processed securely by our payment provider (Stripe). We do not store full credit card numbers on our servers;
  • Dispute Content: Information you provide about reviews, chargebacks, or other disputes you wish to address, including business names, platform details, and related correspondence;
  • Usage Data: Information about how you interact with the Service, including IP address, browser type, device information, and pages visited;
  • Communications: Records of any correspondence you have with us, including support requests and feedback.

4. How We Collect Information

We collect personal information directly from you when you:

  • Register for an account or subscribe to a plan;
  • Use the Service to generate dispute letters or interact with our tools;
  • Contact our customer support team;
  • Respond to surveys or provide feedback.

We may also collect information automatically through cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings.

5. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, operate, and improve the Service;
  • To process your subscription and manage billing;
  • To generate and deliver AI-powered dispute letters and related content;
  • To communicate with you about your account, updates, and support requests;
  • To send you marketing communications (with your consent, which you may withdraw at any time);
  • To analyse usage patterns and improve our product;
  • To comply with legal obligations and protect our rights.

6. AI Processing and Third-Party Services

DisputeDesk uses third-party AI services (including Anthropic's Claude) to generate dispute letter content. When you submit information for letter generation, portions of your input may be processed by these AI providers. We have contractual protections in place with our AI providers to ensure your data is handled securely and not used to train their models without your consent. We do not share your personal information with AI providers beyond what is necessary to generate the requested content.

7. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

  • Service Providers: To trusted third parties who assist us in operating the Service, such as payment processors (Stripe), hosting providers, and AI services, under strict confidentiality agreements;
  • Legal Compliance: When required by law, court order, or governmental authority, or to protect our legal rights;
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the business assets, subject to confidentiality obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include encryption of data in transit, secure hosting environments, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. If you cancel your account, we will delete or anonymise your personal information within a reasonable period, except where we are required to retain it by law.

10. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate or incomplete personal information;
  • Request deletion of your personal information, subject to legal obligations;
  • Opt out of receiving marketing communications;
  • Make a complaint about our handling of your personal information.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

11. International Data Transfers

Some of our service providers may be located outside of Australia, including in the United States. When we transfer your personal information overseas, we take steps to ensure that it is handled in accordance with the APPs and applicable data protection laws, including by using contractual safeguards.

12. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be posted on this page with the "Last updated" date. If we make material changes, we will notify you by email or by posting a notice on the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

Solution Blue Pty Ltd (DisputeDesk)
Email: privacy@disputedesk.com.au
Address: Forster, NSW, Australia

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.